Our Store Services & Return Policy

We provide print-on-demand (POD)

We make our products with some of the leading print providers in the industry, which means that you can be confident that our products have undergone extensive testing before being made available. We provide product care instructions, the product will retain its colors and overall quality over a period of time.

Our products are produced location-based

The products available in our catalog are made in various locations across the world. We encourage you to view our products on our store page to learn more about our items.

We do drop-shipping at our store

Our products are made when you place an order. We don’t have products in our back of house; we like to save materials and fabrics by not having inventory in stock.

Shipping Rates

Our shipping prices vary depending on the product item you order, where your delivery location is, and which place the products are coming from. Often delivery takes at least 4 days from order placement, since the items are made on demand.

Quality Assurance

Our products are thoroughly checked for quality. However, slight variations in color or design compared to the website images may occur due to different monitor settings.

Return Policy

At The Universe is Queer, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be a need for returns under certain circumstances.

Return Conditions

- Returns are accepted within 30 days for items that are misprinted, damaged, or defective by the printing company
- We cannot accept returns due to buyer’s remorse or incorrect size selection.
- Replacement is offered for items with manufactural quality issues or damage incurred during shipping.

Return Process

- To initiate a return, please fill out our form below. We will process your request there.
- Explain the reason for the return and, if possible, provide photographic evidence for defective or damaged products.
- Customers are responsible for return shipping costs unless the item is defective or damaged.

Customer Satisfaction

- We aim to resolve return requests promptly and satisfactorily.
- In cases where a replacement is not desired, and the return request meets our criteria, a refund will be processed.

Thank you for your understanding and for shopping with us.

 FAQs

  • Print on demand (POD) is a drop shipping business model that allows the production of printed apparel and products without an upfront investment.

    Using the latest printing methods – direct-to-garment (DTG) printing and all-over printing (AOP) – it is possible to produce one-off printed items at a low cost.

  • Drop shipping is a modern, risk-free business model that requires low investment. The idea is when we make our products, the items are available to view online and can be ordered, but we don’t use materials until someone buys. The merchandise moves directly from the supplier to the final consumer without ever being handled or stored by the retailer.

  • Our merchandise have comfort colors, meaning, our products will have long-lasting colors and quality over a period of time. The product care instructions are available in the product listings in our catalog. We recommend for you to view the information on our store.

  • Unfortunately, we do not offer refunds or returns. Since we do drop shipping and POD, we try not to waste materials by not keeping items in stock. We like to provide a more modern approach with our store. But rest assured, our items are durable and built to last.